TERMS AND CONDITIONS OF SALE
BY PLACING AN ORDER FOR PRODUCTS FROM THIS WEBSITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS. YOU MAY NOT ORDER OR OBTAIN PRODUCTS FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) LEGAL AGE TO FORM A BINDING CONTRACT WITH THE BELOW-IDENTIFIED SIGNIFY ENTITY IN INDIA, OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE BY APPLICABLE LAW.
Signify Innovations India Limited (formerly known as Philips Lighting India Limited)
Registered Address: PS ARCADIA CENTRAL, 3A, 3rd floor, 4A, Abanindranath Thakur Sarani (Camac Street), Kolkata, WB 700017 and
Corporate Office: Building No.9B, 9th Floor, DLF Cybercity Phase-II, Gurugram, Haryana-122002
You can reach us via: support.philipslightingIndia@signify.com or call on our international toll free number: 000 800 050 7777* (Monday till Saturday from 09:00 until 17:00 IST).
You should carefully review Signify’s Privacy Notice before placing an order for products through this Site (see Section 10).
While Signify will make every effort to supply you with the products listed on Signify’s order confirmation, there may be occasions where Signify is unable to supply the products because, for example, (i) such products are no longer being manufactured or are out of stock or not currently available, (ii) Signify is unable to source relevant components or (iii) there was a pricing error. In such circumstances Signify will contact you and may suggest alternative products that you might wish to purchase (at the same or different price). In the event of a pricing error, Signify will communicate the correct price to you. If you do not accept Signify’s proposed substitution or the price modification, then Signify will cancel the order and refund any money that you may have paid to Signify in respect of the order.
Prices. All prices, discounts, and promotions posted on the Site are subject to change without notice. Prices are in local currency. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your invoice with breakup (including taxes). Price increases will only apply to orders placed after such changes. All our products on the Site include the exact pricing including GST and any additional charges. The prices are in INR. The price that you will have to pay to us, is the price indicated at the moment you press the order button on the Site. If paying by credit card, the total amount for your entire order will be reflected on your statement in your local currency. If we do charge shipping costs or any other cost, we will specify such cost clearly on our Site during the ordering process and before you press the order button.
Terms of payment are within Signify’s sole discretion and, unless otherwise agreed by Signify in writing, payment must be received by Signify at the time you place your order. You may pay for your products by the methods of payment as may be provided as payment options during checkout. You represent and warrant that (i) the credit card information you supply to Signify is true, correct and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices as described in Section 3, above.
Payment facilitation. Signify has contracted with Payment Gateway Razorpay, a third-party service provider, to perform certain services related to payment processing, including card processing, currency exchange, and regulatory compliance. Accordingly, Signify may provide your personal or transactional information with this third-party service provider when necessary to perform such services. Such transfer of personal/transactional information will be governed by the Signify Privacy Notice as set forth in Section 10, below, and by the privacy notice of the third party service provider, which can be found here: https://razorpay.com/privacy/
Title to your products will pass to you upon the later of (a) your payment to Signify or (b) our delivery of the products to you. Risk of loss and damage in your products will pass to you upon delivery of the products to you. Shipping and delivery dates are estimates only and cannot be guaranteed. Signify is not liable for any delays in shipments.
Signify uses a carrier for the delivery of the products. As soon as the carrier receives the products, Signify will send you an e-mail with a tracking number, so you can trace your delivery. Please note that at this moment we only deliver in India. We do not accept an order intended for delivery outside India.
Please contact us if there are any problems with your delivery, via an email to support.philipslightingIndia@signify.com
Cancel order: You can cancel the order within 24 hours of placing the order via a mail to support.philipslightingIndia@signify.com. Please mention the order number for effective cancellation.
Your right to return the products: In addition to and without limiting any statutory return rights/cooling off periods, Signify will accept a return of the products if you initiate return within 7 days of receiving the product with valid proof of purchase. For return of products, please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer’s packaging for a successful return pick-up. We may contact you to ascertain the reason to return the product. The products damaged at your end, and/or products not in original condition or used visibly, would not be eligible for return.
You cannot send back and will therefore not receive a refund for personalized and / or customized products made in accordance with your specifications, unless we explicitly state on our Site that you may still return such product and receive a refund.
You will only have to pay for the return shipping cost if we have explicitly informed you at the moment of purchase that such cost will have to be paid by you.
The reimbursement of the price paid for the returned product and any paid delivery return shipping costs will take place within 14 days, after the receipt of products by us. Your refund will be credited back to the same payment method used to make the original purchase on the Site.
For defective returns, please refer to the manufacturer's warranty (see Section 7) included with the product or as detailed in the product's description on Signify’s Site. You can contact us via an email to: support.philipslightingIndia@signify.com. You should note any damage to the Product caused in transit, or shortages thereto, on transport documentation immediately upon receipt of the Product, with due regard to applicable instructions by Signify or the carrier. All Products delivered under these Terms will be deemed accepted by you as conforming to the Terms, and you will have no right to revoke any acceptance, unless you provide notice to us of a claimed nonconformity within seven (7) days of the date of delivery. The non-conformity can be in nature of goods being , damaged, spurious, having characteristics different from what was shown on the website or without your refusal to accept products, in case of late delivery. Notwithstanding the foregoing, any use of a Product by you after delivery will constitute acceptance of that Product. We shall at our option and within a reasonable time, correct nonconformities by either repair, make available parts, replace, or credit the Price paid for products found to be in nonconformity.
In most instances, Signify’s products are sold subject to an applicable standard limited warranty, either accompanying the product or as published on the Site as the standard warranty applicable for a product (the “Standard Product Warranty”). For any product that is sold by Signify that is not subject to an applicable Standard Product Warranty, Signify warrants that for two (2) years from delivery to you the product’s hardware components will be free from any defect in material or workmanship which causes the product to fail to operate substantially when used as directed and in accordance with the specifications provided by Signify, with consideration given to the overall performance of the product and based on up to 3 hours average working time per day/7 days per week. Signify does not provide any warranty for software elements in the products or third-party products.
Unless otherwise specified in the Standard Product Warranty, (i) if you have a valid claim under warranty, you shall promptly notify Signify prior to the end of the warranty period; (ii) if you have a valid warranty claim, Signify shall, within a reasonable time, at Signify’s own option, repair the product or offer a replacement product; (iii) if, despite Signify’s reasonable efforts, a product cannot be repaired or replaced, Signify shall make an appropriate refund of monies paid by you for the purchase of the product; (iv) repairs, replacements or remedies will not extend or renew the original warranty period; (v) replacement products supplied by Signify may have minor deviations in design and/or specifications which do not affect the functionality of replaced product; (vi) if your claim under warranty is not valid, you will bear the transport costs of the product returned; (vii) Signify’s warranty does not cover products not properly installed and not used in accordance with user manuals and other instructions from Signify. For the avoidance of doubt, in no event will Signify be responsible for the costs associated with de-installation, removal or replacement of any product, including labor.
You acknowledge and agree that certain functionality of the products may rely upon the availability and correct functioning of third-party manufacturers and service providers, including connectivity and communication devices and services from providers and mobile operators. These are outside of Signify’s control and Signify has no responsibility or liability for performance (or lack thereof) of such third party services or devices.
(i) Signify will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect, consequential, punitive, or special loss or damage of any kind (including attorney’s fees) howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise; and (ii) Signify’s maximum aggregate liability whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to Signify in respect of the product(s) in question.
If you as a consumer have rights under mandatory consumer laws in the jurisdiction where you reside, then nothing in these Terms shall limit or exclude Signify’s liability for breach of any term implied by statute.
Except where prohibited and without limitation to any statutory rights for consumers, you agree that all disputes, claims and legal proceedings directly or indirectly arising out of or relating to your use of the Site and/or purchase of the Products shall be resolved individually, without resort to any form of class action, and exclusively in the competent courts of Gurugram, Haryana.
In case you have a complaint, please contact us
Level 1: Customer Service Support
Please contact our customer care at: support.philipslightingIndia@signify.com
A unique reference number will be shared on real time basis as a confirmation. You may please refer the same for all future communication with our support team.
Level 2: Grievance Officer
If your compliant/concern/query is not addressed satisfactorily from Level 1 or your query/ complaint remains unresolved, you can reach out to our Grievance Officer (Mr. Kanishka Garbyal) at: firstname.lastname@example.org, with the details of your grievance and the corresponding unique reference number. The consumer shall receive timely updates on his registered mail id with the status of the resolution of his/her grievance. Alternatively, grievance officer may call the customer directly if required and will update on status and resolution of his/her grievance.
Except as explicitly stated otherwise, any notices you send to Signify shall be sent to support.philipslightingIndia@signify.com. In the case of notices Signify sends to you, you agree to receive notices and other communications by Signify sending you an email at the email address provided by you, or mailing a notice to you at your billing address. You agree that all agreements, notices, disclosures and other communications that Signify provides to you in accordance with the prior sentence satisfy any legal requirement that such communications be in writing. Notice shall be deemed given (i) 24 hours after the notice is posted on the Site or an electronic message is sent, unless the sending party is notified that the message did not reach the recipient, or (ii) in the case of mailing, three days after the date of mailing. You agree that a printed version of these Terms and any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.